FAQ

Frequently asked questions

Do I have to register to attend Pawsitive Steps?


Yes, we'd appreciate if you can register to the festival to monitor numbers and more importantly, ensure that the festival is COVID safe. The festival is free entry and requires your co-operation to run a successful event. Limited numbers.




I haven’t received my ticket, what do I do?


An automated email is sent upon purchasing tickets. If you don’t receive it, please check the following:

  • Check your spam folder as sometimes they get stuck there. Other times, when in a rush to purchase (!),
  • You may have accidentally entered the email address incorrectly. If that’s the case, drop us an email and we’ll search and resend.




Do I have to have my dog on a leash?


Yes, this is a must as there will be lots of dogs at the festival and we want to ensure their safty and protection while on festival grounds. Be sure your pets have well-fitting collars with up-to-date ID tags just in case your pet gets lost. We reccomend non-retractable leads as well to ensure you have full control of your dog.




What are you doing to manage COVID and a safe event?


A great event is a safe event and Mind Connections Foundation is committed to delivering a COVID Safe event. To keep everyone safe we need you to be a part of the solution as we are all responsible for managing our safety. Although this is a free event, we will have volunteers capturing everyones details and we’ll scaning a QR code on entry to check in, complete your details, and show your confirmation details. We’ll also have heaps of signage so that you can check in yourself. Please make sure you are physically distancing on queues when possible. Hand sanitiser will be available at entries, stalls and activations. Please adhere to the entry and exit systems at activations. If you are feeling unwell and displaying any COVID like symptoms, please do not attend the festival. Please do not attend if: You have been in close contact with someone who is positive for COVID-19 You are positive for COVID-19 You have travelled overseas or been to a declared hotspot in the past 14 days If you are unwell for any reason, rest assure we have first aid onsite to assist